According to users, SpaceX’s Starlink experienced a rare global outage last night.
Subscribers to the satellite internet service took to Reddit(Opens in a new window) around 3 a.m. EST to report the outage, which affected users in California, New York, Texas, the United Kingdom, and New Zealand.
The outage lasted about three hours for some people (Opens in a new window). During that time, affected users reported degraded service and intermittent access to satellite internet service(Opens in a new window).
“All right, back on. Take a step back. Back on track. Back off,” one Reddit user wrote(Opens in a new window). Others shared images of Starlink struggling to find a signal throughout the night(Opens in a new window).
We contacted SpaceX and will update this story if we hear back. Meanwhile, Starlink’s support team informed one user(Opens in a new window): “We have just been alerted that there is a known network issue in your area.” Our engineers are working hard to resolve these problems.”
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Internet outages are frequently caused by a network misconfiguration or a faulty software update. As a result, it’s possible that Starlink encountered the same issue. The service currently has nearly 3,000 satellites in orbit, beaming broadband to ground-based residents. SpaceX is regularly updating the system in order to improve speed and security.